Summary

Quickco is committed to protecting your privacy, and being completely transparent about the data that we control & process. This policy sets out how Quickco uses and protects any personal information that you provide when using our online channels or the wider Quickco business.

As well as adhering to the United Kingdom Data Protection Act 1998, we strictly adhere to the General Data Protection Regulation 2016/679, applicable as of 25th May 2018. Any questions relating to our privacy practices should be sent to dataprotectionofficer@quickco.co.uk, or dataprotection@pendragon.uk.com.

 

Data that Quickco collects
 

Online Enquiry

If you enquire about one of our products we require your name, email address and contact telephone number to enable us to respond to your enquiry. We may continue to discuss your enquiry with you for up to 6 months after your initial enquiry. This includes enquiries made via our live chat functionality on www.quickco.co.uk.

 

Warehouse / Trade Counter Visit

We operate CCTV in all of our locations to monitor our premises, therefore your image and vehicle registration may be captured and stored for up to 30 days.

 

Contact by phone

Should you call one of Quickco’s call centres, your name & address may be noted for purposes of a call-back, if regarding an order. We will store this data for 1 month. Telephone calls are not recorded by us. 

 

If you’ve placed an order with us

If you have placed an online order with us via www.quickco.co.uk your name, address, phone number and vehicle registration will be captured and stored for 24 months. If your order was placed via a 3rd party source (e.g. Amazon/Ebay) your data will be for up to 12 months for purposes of tracking & general order queries.

 

How we use your personal data
 

If consent is given:

Quickco may use your personal data for electronic marketing purposes and we may contact you to update you on the status of any orders placed or pending, in accordance with your selected marketing preferences. We may do this by:
 

  • Email
  • Text message
  • Post
  • Telephone
     

You have the right to opt out of receiving promotional communication at any time by;

1.         Changing your marketing preference by selecting the ‘update my preferences’ link located at the bottom of each of our emails

2.         Text STOP in response to a text message

3.         Contacting Quickco via the contact details set out in this notice

4.         Unticking “I want to receive email newsletters containing the latest offers, products and competitions” in your “My Details” section of your user account on www.quickco.co.uk

 

If there is a legitimate interest:

 

We may use and process your personal information where it is necessary for us to pursue our Legitimate Interest as a business for the following purposes;
 

Automated Processing

When visiting our website, we may collect data directly from you as set out in this notice, as well as analysing your browsing and purchasing activity, along with your previous response to marketing communications. The results of this data (collected by Cookies) allow us to ensure that we contact you with information on products and services that are relevant to you. To do so, we use automated profiling software.

 

We recommend the acceptance of cookies for the following reasons;

 

1.         They enable us to customise elements of our website for you to provide you with relevant content and offers based on your previous browsing history.

2.         We are able to recognise how many users are accessing our website so that we can ensure we have enough capacity and that our pages load within an acceptable time for visitors.

3.         It helps us to identify errors with the website and resolve them effectively.

4.         They allow us to collect statistical, anonymous information about how our visitors browse our site so that we can improve customer experience.

5.         It informs us which sections of our site are the most popular and how we can improve those that do not perform well.

 

Website Banner Marketing

After visiting our website, you may receive personalised banner advertisements whilst browsing other websites including but not limited to search engines and social networks. Any banner advertisement you will see will relate to products you have viewed whilst browsing our website on your computer or other devices.

These advertisements are provided by Quickco using ‘Cookies’ placed on your computer or other device. You can remove or disable cookies at any time – see our cookies policy for more information.

 

Social Media

You may receive advertising based on information about you that we have provided to the social media platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it receives from us.

 

General Administration

We may need to process your data to manage your queries, complaints, or claims and may result in us contacting you by the contact details you have previously provided.

 

Other areas where we may pursue our Legitimate Interest as a business are:

 

  • For the Prevention of fraud and other criminal activities
     
  • To undertake credit checks for finance
     
  • To correspond and communicate with you
     
  • To comply with a request from you in connection with the exercise of your rights

(For example – where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression list in order to be able to comply with your request)

  • For accuracy of data
     
  • General Administration

(We may need to process your data to manage your queries, complaints, or claims and may result in us contacting you by the contact details you have previously provided)
 

Where we are required to perform a Contract with you;

We may use and process your personal data where it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract with you including for the following purposes;

•             To exchange information for warranty purposes to the relevant manufacturer of the part that you’ve purchased.

•             The purchase of a part.

 

Where it is in your Vital Interest;

We may use your personal information to contact you if there are urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information may prevent or reduce any potential harm to you.

 

Where required to comply with our Legal Obligation;

We will use your personal data to comply with our Legal Obligation including: (i) to assist HMRC, the Police, the Driver and Vehicle Licensing Agency (DVLA) or any other public authority or criminal investigation body; (ii) to identify you when you contact is; and (iii) to verify the accuracy of data that we hold about you.

 

Cookies

We use cookies to enhance the experience for visitors to our website. Cookies are small files which help us to track and identify visitor preferences which enable us to deliver relevant content and help visitors navigate the website.

The cookies that we use do not store any confidential information about you. You may wish to disable these cookies however disabling these cookies may prevent you from using certain parts of the quickco.co.uk website efficiently. The following are the third-party cookies we use on quickco.co.uk:

 

Cookie name

Description/Purpose

Cookie category/type of use

Expiry date

Google analytics

  • _ga
  • _gid
  • _gat

This cookie enables Evans Halshaw to distinguish users

  • Distinguish users
  • Distinguish users
  • Throttle request rate

Tracking / Marketing

  • 2 years
  • 24 hours
  • 1 minute

Adwords conversion tracking

_gac_<property-id>

This cookie enables Quickco to discover what happens after a visitor clicks on one of our ads.

Marketing

 

Adwords Remarketing

_gac_<property-id>

This cookie uses tags to serve ads based on a visitor’s past visits to the Quickco.co.uk website.

Marketing

 

Facebook cookie

This cookie makes it possible to send data to Facebook. Further information on the use of cookies and how they can be handled is available on the Facebook website.

https://developers.facebook.com/docs/facebook-pixel

Marketing

Session

DoubleClick Cookie

_dc_gtm

Used to help identify the visitors by either age, gender, or interests by DoubleClick - Google Tag Manager.

Marketing

 

Google tag manager

_gtm

Google Tag Manager (GTM), which means that GA was not integrated directly but injected via GTM

Marketing

 

ASP.Net_SessionID

This is used by the by the servers to identify an individual web session on the site and keep them unique.

Necessary

Session

Campaign

Stores the details of the marketing campaign that resulted in the website visit i.e. what advert or link was used to trigger the visit

Marketing

Session

Latitude

Used to identify location, if geo-location is enabled in the browser

Functional

 

Longitude

Used to identify location, if geo-location is enabled in the browser

Functional

 

Privacy

Stores whether the user has accepted the cookie policy

Functional

 

 

How to disable cookies?

You may wish to disable these cookies however disabling these cookies may prevent you from using certain parts of Evanshalshaw.com website efficiently. However if you wish to learn more about the cookie settings for your browser, please select the links below:

To learn more on how Google & Facebook cookies work on websites, please visit:

Collection of general data and information

Our website collects a series of general data. This general data and information is stored in the server log files. General day includes (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.

When using general data and information, we do not draw any conclusions about visitors. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimise the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, we only analyse anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by individuals.

 

Sharing Data with third parties

In order to make certain services available to you, we may disclose your personal information to third parties. We will only disclose the minimum amount of personal data in order to provide the service. We have data sharing agreements in place with each of our third-party suppliers and have completed the necessary security checks to ensure that your data is kept safe once it is passed to them. Our third-party suppliers only have the rights to use your data for the purpose of fulfilling the service required of them, they do not have marketing rights over your data, unless you have specifically expressed third party consent. Your data will be shared with third parties under the following circumstances;

 

•          If you make a purchase via one of our marketplace channels, your information will be shared with our management tool so that your order can be fulfilled correctly, and also with one of our network of couriers so that it can be delivered. We recommend that you read the privacy policy of the particular marketplace that you’ve purchased from, for further information.

 

Marketing

When you provide us with your personal data we may ask you to set your marketing preferences with us so that you can choose (if any) the information you’d like to hear more about as set out in the ‘When Consent is required’ section. This can be done by amending your subscription within the “My Account” area of your account on quickco.co.uk

From time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us.

 

Your Rights

You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for your information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received your request.

 

Accessing your personal information

You have the right to ask for a copy of the information we hold about you by emailing or writing to us at the end of this notice. This will be provided in a readable format (CSV) free of charge. We may not provide you with a copy of your information if this concerns other individuals or we have another lawful reason to withhold that information.

 

Correcting and updating your personal information

The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information we hold about you. In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold about you is inaccurate or out of date, please let us know by contacting us via the details at the end of this notice.

 

Withdrawing your consent

Where we rely on your consent as the legal basis for processing your personal information, as set out under ‘How we use your personal data’ section, you may withdraw your consent at any time by contacting us using the details at the end of this notice. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do this by selecting the ‘amend my preferences’ link located at the bottom of our emails. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.

 

Objecting to our use of automated processing

You may contest to a decision made about you based on automated processing by contacting us on the details at the end of this notice.

Erasing your personal information or restricting its processing

In certain circumstances, you may ask for your personal data to be removed from our systems by emailing or writing to us at the address at the end of this notice. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.

 

You may also ask us to restrict processing your personal data in the following situations;

•          Where you believe it is unlawful for us to do so,

•          You have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings.

 

In these situations, we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company in connection with legal proceedings.

 

Transferring your personal information;

Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, as set out under section ‘How we use your personal data’ you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically in a CSV file.

We may not provide you / transfer you a copy of your data if this concerns other individuals or we have another lawful reason to withhold that information.

 

Complaining to the UK data protection regulator;

You have the right to complain to the Information Commissioners Officer (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO website for further details.

 

How to contact us

 

Please contact us if you have any questions about our privacy notice or information we hold about you:

By email: dataprotectionofficer@quickco.co.uk

 

Or write to us at: Data Protection Officer, Quickco, Unit 6 Barton Dock Road, Stretford, Manchester, Lancashire, M32 0ZE

 

Changes to your Privacy Notice & Cookies Policy

Any changes we make to our Data Protection & Privacy, Information and Cyber Security Policy or Privacy Notice in the future will be published on this page and, where appropriate, notified to you by email.

This notice was last updated: 17th May 2018